Customer Service 101

Who are the clients or customers?

    * Everyone at work with whom you interact is the customer.
    * Everyone who purchase or uses the activities event, product and services are your customer.
    * The supervisor, manager and  all the employee are the customers.

Positive Score Points!

Never Say                                                             Do Say 
I don't know                                                          I will find out...

No                                                                        What I can do is...

That's not my job                                                   This is who can help you...

                                                                             Let's see what we can do about this.

Serving every customer well helps the program and the organizational stand out in providing quality customer service. This key will help you to achieve extraordinary.