Nominate and Comment & Vote
>> Monday, April 18, 2011
Welcome to the Blogger's Choice Awards, the most popular user-generated
blog voting site on the planet! We are now accepting nominations for the
2011 competition.
Sign up and vote for your favorite
Nominate >> Comment & Vote >> For all of your favorite blog & watch for the results.
Vote Me!
Brand New AC Asus Adapter For Sale
>> Sunday, August 8, 2010
Model: PA-1900-24
Power: 100-240v
Price: 2,000.oo Php
Contact #: 09109321719
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The Art of SEO: Mastering Search Engine Optimization (Theory in Practice)
>> Thursday, August 5, 2010
The Art of SEO is a good solid book full of valuable information about search engine optimization. This is not a beginner's book to SEO, it assumes basic knowledge. It is not on the other hand heavily technical. It does not give a formula for setting up a website to maximize its SEO potential. Websites are unique and require different strategies to maximize their SEO.
The book does give tons of examples and techniques used in various ways that would increase the ranking within search engines. It also discusses, and gives examples of so-called tricks that have been used in the past to increase rankings. It does points out the danger of using such tricks in the present environment.....
Highest Paid NBA Players
>> Sunday, August 1, 2010
Customer Service 101
>> Saturday, July 31, 2010
Who are the clients or customers?
* Everyone at work with whom you interact is the customer.
* Everyone who purchase or uses the activities event, product and services are your customer.
* The supervisor, manager and all the employee are the customers.
Positive Score Points!
Never Say Do Say
I don't know I will find out...
No What I can do is...
That's not my job This is who can help you...
Let's see what we can do about this.
Serving every customer well helps the program and the organizational stand out in providing quality customer service. This key will help you to achieve extraordinary.
Call Center - Basic Call Flow
Call flow Defines as behavior of an interactive voice response to a certain application or person. The call flow tells how the caller enters the request, the options and inputs inquiry provided to the caller, and the application's response to this basic flow action. This basic call flow process will help to those who want to apply in a call center company and have a possibility to get hire.
Basic Call Flow
- Greetings
- Verification
- Solve the Problem
- Offer additional assistance
- Close the call
Is an opening welcome from any inbound call center agents often offered customer service or technical assistance to callers.
Ex. Thank you for calling _______ (e.g. company name) this is John. How may I help you today?
Verification
Verification will take place when the call agents verify the information given by the customer such as last name, first name, address, and credit card number. To insure that all given information is correct.
Ex. Mr. James your credit card number is 123456789012. Is that correct?
Solve the Problem
Is this call flow situation you have to solve the issue before proceeding to the next flow.
Ex. The recurring payment will be reimburse to your credit after this call.
Offer additional Assistance
Offering addition assistance is the most effective customer service in a call flow situation. Meaning to say, that your customer is always welcome in any question she/he has.
Ex. Is there anything else I can help you with?
Close the Call
Closing the call is the most achieving call flow process. It is the process that you solve the problem cares about the customer.
Ex. Thank you for calling _______ (e.g. company name) this is John and have good day! Read more...